Confronting the Many Faces of Ecommerce Fraud
What's the main problem with ecommerce fraud? For one, it keeps changing as fraudsters continue to adapt. And with the ever-increasing spectrum of friendly fraud and false claims – from confused customers to buyer's remorse to outright abuse of the chargeback process – it's getting more complicated and costly to address, even with the growing range of ecommerce fraud prevention tools available. At the heart of the problem is a fundamental lack of communication between card issuers and merchants and a broken chargeback process that was never designed to share actionable intelligence. The result is that card issuers and merchants are suffering significant losses that are completely avoidable!
How Ethoca's Global Financial Transaction Network Fights CNP Fraud, Friendly Fraud and Criminals
In a word? Collaboration. We've taken the broken chargeback process and, step by step, replaced it with something much more effective – a global collaboration network between merchants and card issuers. Finally, there's a way for card issuers and merchants to share intelligence at every stage of the fraud loss prevention and recovery process.
Notification of card issuer confirmed fraud (that takes weeks through the chargeback process) now takes just minutes or hours through Ethoca’s network. With our suite of collaboration-based services, we make it possible for card issuers and merchants to recover value and reduce operating expenses. That means more time to focus on what really matters: customer experience and accepting every good transaction. And hey, we can help you with those, too!
Ecommerce Fraud Prevention and More with Our Integrated Solution Suite
Friendly fraud and false declines are on the rise, creating unnecessary friction and frustration for customers and threatening the success of your business. Ethoca is tackling these problems – along with genuine card not present fraud, chargebacks and more – through a groundbreaking new solution powered by merchant-issuer collaboration. It not only disrupts criminal activity and reduces false claims, but sets the stage for the holy grail: increased transaction acceptance!
Introducing Ethoca's Integrated Solution Suite: The best way for merchants and issuers to make frictionless ecommerce a reality.
Helping Merchants Fight CNP Fraud and Prevent Chargebacks
Reduce CNP fraud and prevent chargebacks through merchant-issuer collaboration.
Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.
Enabling Issuers to Accept Valid Transactions, Reduce CNP Fraud
Improve CNP fraud and dispute recovery through collaboration. Stop lost revenue.
Put a stop to the poor cardholder experience that comes from false claims and disputes.
Ethoca Case Study: Merchant Fraud Protection
Despite a solid defensive foundation, fraud was increasingly chipping away at this home improvement retailer's bottom line. They needed a new set of tools in their ecommerce fraud prevention shop that would help them reduce current and future losses, increase sales, improve the customer experience and cut costs. That's when they contacted Ethoca – the rest is history!
WHAT IS A COLLABORATION NETWORK?
Still confused about how our network operates?
AWARD WINNING SOLUTIONS
Not to brag, but Ethoca Alerts is the most decorated fraud and chargeback solution in the industry.
QUESTIONS ABOUT ETHOCA?
That's great, because we have loads of answers. Take a minute to learn more about how it all works.