Confronting the Many Faces of Ecommerce Fraud
What's the main problem with ecommerce fraud? For one, it keeps changing as fraudsters continue to adapt. And with the ever-increasing spectrum of friendly fraud and false claims – from confused customers to buyer's remorse to outright abuse of the chargeback process – it's getting more complicated and costly to address, even with the growing range of ecommerce fraud prevention tools available. At the heart of the problem is a fundamental lack of communication between card issuers and merchants and a broken chargeback process that was never designed to share actionable intelligence. The result is that card issuers and merchants are suffering significant losses that are completely avoidable!
How Ethoca's Global Financial Transaction Network Fights CNP Fraud, Friendly Fraud and Criminals
In a word? Collaboration. We've taken the broken chargeback process and, step by step, replaced it with something much more effective for ecommerce fraud protection– a global collaboration network between merchants and card issuers. Finally, there's a way for card issuers and merchants to share intelligence at every stage of the fraud loss prevention and recovery process.
Notification of card issuer confirmed fraud (that takes weeks through the chargeback process) now takes just minutes or hours through Ethoca’s network. With our suite of collaboration-based services, we make it possible for card issuers and merchants to recover value and reduce operating expenses. That means more time to focus on what really matters: customer experience and accepting every good transaction. And hey, we can help you with those, too!
Helping Merchants Fight CNP Fraud and Prevent Chargebacks
Ethoca Consumer Clarity™
Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.
Reduce CNP fraud and prevent chargebacks through merchant-issuer collaboration.
Enabling Issuers to Accept Valid Transactions, Reduce CNP Fraud
Ethoca Consumer Clarity™
Put a stop to the poor cardholder experience that comes from false claims and disputes.
Improve CNP fraud and dispute recovery through collaboration. Stop lost revenue.
Ethoca Case Study: Merchant Fraud Protection
Despite a solid defensive foundation, chargeback fraud was increasingly chipping away at this home improvement retailer's bottom line. They needed a new set of tools in their ecommerce fraud prevention shop that would help them reduce current and future losses, increase sales, improve the customer experience and cut costs. That's when they contacted Ethoca – the rest is history!
WHAT IS A COLLABORATION NETWORK?
Still confused about how our network operates?
AWARD WINNING SOLUTIONS
Not to brag, but Ethoca Alerts is the most decorated fraud and chargeback solution in the industry.
QUESTIONS ABOUT ETHOCA?
That's great, because we have loads of answers. Take a minute to learn more about how it all works.