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Fight Fraud

Confronting the Many Faces of Fraud

What’s the problem with fraud? For one, it keeps changing as fraudsters continue to adapt. And with the ever-increasing spectrum of friendly fraud and false claims – from confused customers to buyer’s remorse to outright abuse of the chargeback process – it’s getting more complicated and costly to address even with the growing range of fraud prevention tools available. At the heart of the problem is a fundamental lack of communication between card issuers and merchants and a broken chargeback process that was never designed to share actionable intelligence. The result is that card issuers and merchants are suffering significant losses that are completely avoidable!

How Ethoca Fights Fraud

In a word? Collaboration. We’ve taken the broken chargeback process and, step by step, replaced it with something much more effective – a global collaboration network between merchants and card issuers. Finally, there's a way for card issuers and merchants to share intelligence at every stage of the fraud loss prevention and recovery process.

Notification of card issuer confirmed fraud that takes weeks through the chargeback process now takes just minutes or hours through Ethoca’s network. With our suite of collaboration-based services, we make it possible for card issuers and merchants to recover value and reduce operating expenses. That means more time to focus on what really matters: customer experience and accepting every good transaction. And hey, we can help you with those, too!

Products to Help Merchants Fight Fraud

EthocaAlert orange

Ethoca Alerts

Reduce CNP fraud and chargebacks through merchant-issuer collaboration.

Eliminator orange


Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.

Products to Help Issuers Fight Fraud

EthocaAlert blue

Ethoca Alerts

Improve CNP fraud and dispute recovery through collaboration.

Eliminator blue


Put a stop to the poor cardholder experience that comes from false claims and disputes.

Case Study: Merchant Fights Fraud with Ethoca

Despite a solid defensive foundation, fraud was increasingly chipping away at this home improvement retailer’s bottom line. They needed a new tool in their fraud fighting shop that would help them reduce current and future losses, increase sales, improve the customer experience and cut costs. That's when they contacted Ethoca – the rest is history!


Still confused about how our network operates?


Not to brag, but Ethoca Alerts is the most decorated fraud and chargeback solution in the industry.


That's great, because we have loads of answers. Take a minute to learn more about how it all works.