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We're Reinventing the Digital Consumer Experience

Ethoca is working with merchants and card issuers around the world to deliver a new range of in-depth purchase details to consumers when and where they need it most. Not only does this create an exceptional customer experience, it also stops friendly fraud and drives digital transformation. But that's just the start! 

 

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Good Things Happen When You Join the Network

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Fight Fraud

When fraud strikes, recover your losses with ease.

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Eliminate Chargebacks

They cost time and money. Let's blow them away.

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Increase Acceptance

Don't mistake customers for criminals — it hurts your bottom line!

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Recover Revenue

It’s your revenue – let’s go get it back for you.

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Improve Experience

Less friction and frustration, more smiles and sales.

Come One, Come All!

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Merchants

Online services or retail, travel, electronics — you name it. If you sell online, we can help.

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Card Issuers

Banks, credit unions, issuer processors and more. We've got you covered.

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Partners

Acquirers, PSPs, gateways, ISOs and more. We have solutions for you and your customers.

What is a Collaboration Network?

Card issuing banks and ecommerce merchants use a multi-layered arsenal of tools to prevent chargeback fraud, reduce transaction disputes and fight CNP fraud. While this approach can be somewhat effective, there's a big missed opportunity caused by a lack of timely communication.

For years, there was no fast, reliable and secure way to share this intelligence outside of the chargeback process. Thankfully, Ethoca changed all this with a new fraud fighting and chargeback management system.

Welcome to the age of the Collaboration Network — the opportunities are endless.

Ethoca's collaboration network

The Bigger the Network, the Better the Value

8,600+Merchants
5,100+Card Issuers
70+Countries
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Improving the Dispute Experience: Transparency is Power

New research reveals that cardholders have a strong appetite for digital solutions that provide greater insight into their purchases. Download the latest report by Ethoca and Aite Group to learn more about how these digital solutions can improve the customer experience as well as reduce disputes, chargebacks and false claims. 

Powerful Merchant Fraud and Chargeback Protection Products

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Eliminator

Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.

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Ethoca Alerts

Reduce CNP fraud and chargebacks through merchant-issuer collaboration.

Powerful Card Issuer Protection Products

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Eliminator

Put a stop to the poor cardholder experience that comes from false claims and disputes.

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Ethoca Alerts

Improve CNP fraud and dispute recovery through collaboration.

Does Collaboration Work? Ask our Customers...

Now we can cancel and refund fraudulent bookings as well as avoid the chargeback process completely.

Revenue Protection Lead

easyJet

The services they provide are top notch. Ethoca Alerts are a key contributor to our fraud prevention efforts.

Risk Team Lead

Build.com

Ethoca Alerts facilitates sales and provides a safeguard for risky transactions.

Direct Sales Manager

South African Airways

Just a Few of Our Satisfied Customers

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Case Study: Ethoca Helps Airline Fight Fraud

South African Airways, the largest airline in South Africa, had a problem. Although they had a layered defense system in place, they were unable to confirm fraud with card issuers and had no way of verifying suspicious transactions. Torn between the possibility of fraud slipping through and insulting their loyal customers, they decided to take action and join the Ethoca Network.

News

Ethoca and Aite Group Research Finds Cardholders Are Eager for Digital Solutions that Deliver Greater Purchase Transparency

Transaction Confusion and False Claims – Both Leading Causes of Disputes and Chargebacks – Shown to be Preventable Through Improved Merchant-Issuer Collaboration

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Money 2020 Vegas

Money20/20 is committed to serving and recognizing those that stepped in and stepped up their response to save the economy and spark hope for a recovery, and we're bringing them together under one roof, for the first time this year.

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