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making ecommerce simply about commerce

Ethoca is the global network of banks and merchants driving a simple, trusted consumer payment experience through collaboration.

Good Things Happen When You Join the Network

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Fight Fraud

When fraud strikes, recover your losses with ease.

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Eliminate Chargebacks

They cost time and money. Let's blow them away.

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Increase Acceptance

Don't mistake customers for criminals — it hurts your bottom line!

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Recover Revenue

It’s your revenue – let’s go get it back for you.

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Improve Experience

Less friction and frustration, more smiles and sales.

Come One, Come All!

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Merchants

Online services or retail, travel, electronics — you name it. If you sell online, we can help.

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Card Issuers

Banks, credit unions, issuer processors and more. We've got you covered.

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Partners

Acquirers, PSPs, gateways, ISOs and more. We have solutions for you and your customers.

What is a Collaboration Network?

Card issuing banks and ecommerce merchants use a multi-layered arsenal of tools to defend against fraud, disputes and chargebacks. While this approach can be somewhat effective, there's a big missed opportunity caused by a lack of timely communication.

For years, there was no fast, reliable and secure way to share this intelligence outside of the chargeback process. Thankfully, Ethoca changed all this.

Welcome to the age of the Collaboration Network — the opportunities are endless.

network

The Bigger the Network, the Better the Value

0,000+Merchants
000+Card Issuers
00+Countries

Whitepaper: The Faces of Friendly Fraud

With 86% of card disputes believed to be fraudulent, and a rate of growth in the double digits, it’s no wonder the FBI views friendly fraud as the third biggest problem in ecommerce today. Unfortunately, friendly fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all. The good news? We can help.

Powerful Products for Merchants

EthocaAlert orange

Ethoca Alerts

Reduce CNP fraud and chargebacks through merchant-issuer collaboration.

Eliminator orange

Eliminator

Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.

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Enhanced Representments

Fight chargebacks and get your money back faster than ever before.

Powerful Products for Issuers

EthocaAlert blue

Ethoca Alerts

Improve CNP fraud and dispute recovery through collaboration.

Eliminator blue

Eliminator

Put a stop to the poor cardholder experience that comes from false claims and disputes.

Does Collaboration Work? Ask our Customers...

Now we can cancel and refund fraudulent bookings as well as avoid the chargeback process completely.

Revenue Protection Lead

easyJet

The services they provide are top notch. Ethoca Alerts are a key contributor to our fraud prevention efforts.

Risk Team Lead

Build.com

Ethoca Alerts facilitates sales and provides a safeguard for risky transactions.

Direct Sales Manager

South African Airways

Just a Few of Our Satisfied Customers

Case Study: Ethoca Helps Airline Fight Fraud

South African Airways, the largest airline in South Africa, had a problem. Although they had a layered defense system in place, they were unable to confirm fraud with card issuers and had no way of verifying suspicious transactions. Torn between the possibility of fraud slipping through and insulting their loyal customers, they decided to take action and join the Ethoca Network.

News

Ethoca’s Integrated Solution Suite Aims to Eradicate 90% of Chargebacks Through Proven Industry Collaboration

Led by ground-breaking Eliminator solution, the suite provides a three-layer defence from genuine fraud, friendly fraud and customer disputes, while creating a better experience for customers

Events

CELAES 2018

The leading financial security conference, attracts more than 600 industry participants from 45 countries, facilitating knowledge exchange through targeted panel discussions, break-out sessions, key focus groups,  live simulations and continuing education credits. Join your fellow information security professionals and be part of two full days of engaging sessions, workshops and keynotes delivered by known industry authors, subject matter experts and forward thinkers. Analyze with us the thinking of cyber security through surveys, open discussions, advice from peers and networking opportunities with industry experts and specialized vendors.

View Event Website