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making ecommerce simply about commerce

Ethoca is the global network of banks and merchants driving a simple, trusted consumer payment experience through collaboration.

Good Things Happen When You Join the Network

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Fight Fraud

When fraud strikes, recover your losses with ease.

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Eliminate Chargebacks

They cost time and money. Let's blow them away.

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Increase Acceptance

Don't mistake customers for criminals — it hurts your bottom line!

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Recover Revenue

It’s your revenue – let’s go get it back for you.

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Improve Experience

Less friction and frustration, more smiles and sales.

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BREAKING NEWS

Ethoca announced an expansion of its collaboration with Microsoft that will bring Microsoft customers simple access to their digital purchase receipts through their banks' mobile applications, enabled with Ethoca's Digital Receipts service. 

The Genesis of Ethoca Eliminator

Ethoca Eliminator is a groundbreaking new solution that helps merchants and issuers fight friendly fraud and enhance the customer experience. But how did it come to be? Take a few minutes and hear how and why it was developed, and what the future holds for the latest innovation in merchant-issuer collaboration.

To learn more, visit:

Come One, Come All!

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Merchants

Online services or retail, travel, electronics — you name it. If you sell online, we can help.

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Card Issuers

Banks, credit unions, issuer processors and more. We've got you covered.

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Partners

Acquirers, PSPs, gateways, ISOs and more. We have solutions for you and your customers.

What is a Collaboration Network?

Card issuing banks and ecommerce merchants use a multi-layered arsenal of tools to prevent chargeback fraud, reduce transaction disputes and fight CNP fraud. While this approach can be somewhat effective, there's a big missed opportunity caused by a lack of timely communication.

For years, there was no fast, reliable and secure way to share this intelligence outside of the chargeback process. Thankfully, Ethoca changed all this with a new fraud fighting and chargeback management system.

Welcome to the age of the Collaboration Network — the opportunities are endless.

Ethoca's collaboration network

The Bigger the Network, the Better the Value

8,000+Merchants
5,075+Card Issuers
70+Countries
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Whitepaper: The Faces of Friendly Fraud

With 86% of card disputes believed to be fraudulent, and a rate of growth in the double digits, it’s no wonder the FBI views friendly fraud as the third biggest problem in ecommerce today. Unfortunately, friendly fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all. The good news? We can help.

Powerful Merchant Fraud and Chargeback Protection Products

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Eliminator

Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.

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Ethoca Alerts

Reduce CNP fraud and chargebacks through merchant-issuer collaboration.

Powerful Card Issuer Protection Products

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Eliminator

Put a stop to the poor cardholder experience that comes from false claims and disputes.

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Ethoca Alerts

Improve CNP fraud and dispute recovery through collaboration.

Does Collaboration Work? Ask our Customers...

Now we can cancel and refund fraudulent bookings as well as avoid the chargeback process completely.

Revenue Protection Lead

easyJet

The services they provide are top notch. Ethoca Alerts are a key contributor to our fraud prevention efforts.

Risk Team Lead

Build.com

Ethoca Alerts facilitates sales and provides a safeguard for risky transactions.

Direct Sales Manager

South African Airways

Just a Few of Our Satisfied Customers

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Case Study: Ethoca Helps Airline Fight Fraud

South African Airways, the largest airline in South Africa, had a problem. Although they had a layered defense system in place, they were unable to confirm fraud with card issuers and had no way of verifying suspicious transactions. Torn between the possibility of fraud slipping through and insulting their loyal customers, they decided to take action and join the Ethoca Network.

News

Mastercard and Ethoca announce new support for retailers to combat chargebacks and fraud during COVID-19

Qualifying retailers in Australia and New Zealand offered free access to Ethoca Alerts, a market-leading fraud and chargeback dispute resolution service  

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Did You Know...

Ethoca won Best Technology Initiative of the Year at the 2020 Card & Payments Awards for our work transforming the cardholder journey by moving dispute resolution upstream.

Events

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