making ecommerce simply about commerce™
Ethoca is the global network of banks and merchants driving a simple, trusted consumer payment experience through collaboration.
Good Things Happen When You Join the Network
Fight Fraud
When fraud strikes, recover your losses with ease.
Eliminate Chargebacks
They cost time and money. Let's blow them away.
Increase Acceptance
Don't mistake customers for criminals — it hurts your bottom line!
Recover Revenue
It’s your revenue – let’s go get it back for you.
Improve Experience
Less friction and frustration, more smiles and sales.
BREAKING NEWS
Ethoca announced an expansion of its collaboration with Microsoft that will bring Microsoft customers simple access to their digital purchase receipts through their banks' mobile applications, enabled with Ethoca's Digital Receipts service.
The Genesis of Ethoca Eliminator
Ethoca Eliminator is a groundbreaking new solution that helps merchants and issuers fight friendly fraud and enhance the customer experience. But how did it come to be? Take a few minutes and hear how and why it was developed, and what the future holds for the latest innovation in merchant-issuer collaboration.
To learn more, visit:
Come One, Come All!
Merchants
Online services or retail, travel, electronics — you name it. If you sell online, we can help.
Card Issuers
Banks, credit unions, issuer processors and more. We've got you covered.
Partners
Acquirers, PSPs, gateways, ISOs and more. We have solutions for you and your customers.
What is a Collaboration Network?
Card issuing banks and ecommerce merchants use a multi-layered arsenal of tools to prevent chargeback fraud, reduce transaction disputes and fight CNP fraud. While this approach can be somewhat effective, there's a big missed opportunity caused by a lack of timely communication.
For years, there was no fast, reliable and secure way to share this intelligence outside of the chargeback process. Thankfully, Ethoca changed all this with a new fraud fighting and chargeback management system.
Welcome to the age of the Collaboration Network — the opportunities are endless.
The Bigger the Network, the Better the Value
Whitepaper: The Faces of Friendly Fraud
With 86% of card disputes believed to be fraudulent, and a rate of growth in the double digits, it’s no wonder the FBI views friendly fraud as the third biggest problem in ecommerce today. Unfortunately, friendly fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all. The good news? We can help.
Powerful Merchant Fraud and Chargeback Protection Products
Eliminator
Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.
Ethoca Alerts
Reduce CNP fraud and chargebacks through merchant-issuer collaboration.
Powerful Card Issuer Protection Products
Eliminator
Put a stop to the poor cardholder experience that comes from false claims and disputes.
Ethoca Alerts
Improve CNP fraud and dispute recovery through collaboration.
Does Collaboration Work? Ask our Customers...
Now we can cancel and refund fraudulent bookings as well as avoid the chargeback process completely.
Revenue Protection Lead
easyJet
The services they provide are top notch. Ethoca Alerts are a key contributor to our fraud prevention efforts.
Risk Team Lead
Build.com
Ethoca Alerts facilitates sales and provides a safeguard for risky transactions.
Direct Sales Manager
South African Airways
Just a Few of Our Satisfied Customers
Case Study: Ethoca Helps Airline Fight Fraud
South African Airways, the largest airline in South Africa, had a problem. Although they had a layered defense system in place, they were unable to confirm fraud with card issuers and had no way of verifying suspicious transactions. Torn between the possibility of fraud slipping through and insulting their loyal customers, they decided to take action and join the Ethoca Network.
News
Mastercard and Ethoca announce new support for retailers to combat chargebacks and fraud during COVID-19
Qualifying retailers in Australia and New Zealand offered free access to Ethoca Alerts, a market-leading fraud and chargeback dispute resolution service
Did You Know...
Ethoca won Best Technology Initiative of the Year at the 2020 Card & Payments Awards for our work transforming the cardholder journey by moving dispute resolution upstream.