An extraordinary customer experience takes collaboration
Card issuers and merchants each face a unique set of challenges, but at the end of day, customer experience is king. The reality is that today’s fraud and dispute resolution process creates an incredible amount of friction that flies in the face of a great customer experience. It’s now the No. 1 challenge in the payments industry – and it’s virtually 100% avoidable. The bottom line is that you can’t create a great experience in isolation. Card issuers and merchants share customers – but before Ethoca they didn’t share a great deal of intelligence about the fraud and chargeback disputes they face.
How Ethoca improves the customer experience
It all started with our flagship product Ethoca Alerts, powered by Ethoca’s global network. By helping card issuers and merchants avoid the chargeback process, guess who stands to benefit the most? That’s right: your customer. Avoiding chargeback fraud altogether means that your customers are spared the inconvenience of the claims process.
That’s just the start. With our new innovations like Ethoca Consumer Clarity™, we can stem the rising tide of first party fraud. For card issuers, your customers never again have to be disrupted again by false claims that get in the way of future spending. And for merchants, acceptance goes up when card issuers’ fraud detection models get smarter about distinguishing genuine fraud from friendly fraud.
Products that help improve customer experience
Ethoca Consumer Clarity™
Eliminate chargebacks and reduce revenue lost to 'friendly fraud' and service-related disputes.
Reduce the cost of CNP fraud and prevent chargebacks through merchant-issuer collaboration.
The First Party Fraud Conundrum: How to Protect FI's and Merchants
In our latest research, new findings explore how first party fraud and chargeback volumes are shifting, as well as the tools and data points payments stakeholders are looking at to help reduce disputes and fraudulent behavior, while also improving acceptance rates.