An Extraordinary Customer Experience Takes Extraordinary Collaboration
Card issuers and merchants each face a unique set of challenges, but at the end of day, customer experience is king. The reality is that today’s fraud and dispute resolution process creates an incredible amount of friction that flies in the face of a great customer experience. It’s now the #1 challenge in the payments industry – and it’s virtually 100% avoidable. The bottom line is that you can’t create a great experience in isolation. Card issuers and merchants share customers – but before Ethoca they didn’t share a great deal of intelligence about the fraud and disputes they face.
How Ethoca Improves Customer Experience
It all started with our flagship product Ethoca Alerts, powered by Ethoca’s global network. By helping card issuers and merchants alike avoid the chargeback process entirely, guess who stands to benefit the most? That’s right: your customer. Avoiding the chargeback process altogether means that your customers are spared the inconvenience of the claims process.
That’s just the start. With our new innovations like Eliminator, we can stem the rising tide of false claims and ‘friendly fraud’. For card issuers, your customers never again have to be disrupted again by a false claim that gets in the way of future spending. And for merchants, acceptance goes up when card issuers’ fraud detection models get smarter about distinguishing genuine fraud from friendly fraud.
Products to Help Merchants Improve Customer Experience
Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.
Reduce CNP fraud and chargebacks through merchant-issuer collaboration.
Products to Help Issuers Improve Customer Experience
Put a stop to the poor cardholder experience that comes from false claims and disputes.
Improve CNP fraud and dispute recovery through collaboration.
Whitepaper: The Faces of Friendly Fraud
With 86% of card disputes believed to be fraudulent, and a rate of growth in the double digits, it’s no wonder the FBI views friendly fraud as the third biggest problem in ecommerce today. Unfortunately, friendly card not present fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all. The good news? We can help.
WHAT IS A COLLABORATION NETWORK?
Still confused about how our network operates?
AWARD WINNING SOLUTIONS
Not to brag, but Ethoca Alerts is the most decorated fraud and chargeback solution in the industry.
QUESTIONS ABOUT ETHOCA?
That's great, because we have loads of answers. Take a minute to learn more about how it all works.