Careers with Ethoca

At Ethoca, you’re applying for much more than a job. Where else are you going to get the opportunity to work with the most committed group of ecommerce business and technology innovators who are transforming the industry. We want the bold. We demand the best. And we’re committed to giving you the opportunity to make the contribution only you can make. Ethoca is a place where risk-takers thrive, where thought leaders excel and where challengers make us better. If you’re up to that challenge, find the role that’s made for you and let’s get started. The clock is ticking!

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Business Analyst, Reporting

Posted: October 17, 2016

Type: Full-time

Location: Toronto, Canada

About Ethoca
Do you want to be part of an innovator that is changing the ecommerce landscape and reinventing the way global merchants and issuers combat fraud through collaboration? If you’re excited by shattering expectations and making a contribution that will turn stale thinking into breakthrough ideas, Ethoca is the place for you. We welcome the challengers and thought leaders. We want the agile, creative risk-takers who can address challenges with an open mind, the freedom to innovate and the strength to dominate. Ethoca’s growth is explosive, and only great problem-solvers, collaborators and thinkers can help us take it to the next level. If that sounds like you, keep reading.
Before Ethoca’s flagship service – Ethoca Alerts – every day merchants and issuers would identify thousands of confirmed or suspected fraudulent transactions in isolation. They had no way of bridging this costly – and completely avoidable – divide. When Ethoca introduced Ethoca Alerts in 2011, it revolutionized the industry’s approach to fighting ecommerce fraud. Ethoca Alerts closes the information gap between card issuers and merchants, giving merchants unprecedented direct access to issuers’ cardholder-confirmed fraud intelligence. As part of Ethoca’s collaboration-based network, for the first time merchant businesses have a window of opportunity to act on fraud that has already been confirmed by Ethoca’s global network of card issuers. Beyond Ethoca Alerts, the company is moving quickly to bring a new generation of services to market focused on card acceptance, including Order Rescue.
Ethoca was founded in 2005, with headquarters in Toronto, and offices in Austin, London and Paris. Seven of the top ten ecommerce brands, six of the top ten U.S. card issuers, two of the top five UK card issuers and more than 4,600 ecommerce businesses around the world rely on Ethoca solutions and the network that powers them. To find out more, please visit us online at
Job Description
To fuel our growth and increasing demand on new business systems and applications we are looking for a Reporting Business Analyst to join our Information Management team. You bring a wealth of enterprise reporting and analytics experience to the table and a proven history of defining best in class solutions. You’ve worked before within an integrated set of enterprise business applications and have a key understanding of data flows and processes across these systems.
You will be an integral part of a dynamic team of business users, product management and technical staff acting as the go-between in bringing new and existing reporting and analytics solutions to life in our existing, new and emerging platforms.
The Position
  • Work hand in hand with business units, stakeholders and key users to identify and document reporting requirements in the form of functional and technical specification documents
  • Define the look and feel of reports incorporating all the requirements gathered, working in conjunction with non-technical and technical stakeholders ensuring their requirements are being met and can be supported
  • Build a strong relationship between analytics, development and product management teams incorporating the latest features and functionality of new products, enhances to existing products and new technology platforms and upgrades
  • Build and maintain an inventory of all reporting, clearly identifying stakeholders and key classifications and taking the existing feature sets into account when considering new reporting and analytics requests
  • Expertise in delivery technologies and data access, including familiarity with metadata, data organization, data quality assessment and data profiling
  • Extensive experience in data warehouse and Business Objects reporting, analytics and dashboards
  • Excellent reporting skills with a strong understanding of principles of data modelling
  • Keep abreast of the latest industry advances and trends in reporting and analytics
  • Experience working within an agile reporting environment
What You Bring
  • Excellent listening, interpersonal, written, and oral communication skills
  • Creative, responsive and able to adapt in a dynamic environment
  • Possesses the aptitude and desire to learn new competencies and skills and improve processes
  • Comfortable interacting with various management levels and functional areas of the organization both in information exchange as well as influence and negotiation
  • An effective problem solver who is both able to see the big picture and be detail oriented
  • Logical and efficient with keen attention to detail
  • Highly self-motivated and directed and able to prioritize while working with a number of stakeholders
  • Team-oriented and skilled in working within a collaborative environment
  • Solid customer service approach with a focus on results
  • Ability to educate end users, simplify complex and present ideas in language the user will understand
  • Experience working with SAP HANA and BOBJ or similar
Toronto (Yonge and Sheppard)
Ethoca offers a competitive compensation package, benefits and the opportunity to work with great people in a high-growth environment. 
Candidate Submission
Please forward your resume and a covering letter to with “Business Analyst” in the subject line.  We will only be contacting those individuals who we believe are the best potential fit with our requirements. You will also want to visit At Ethoca, we welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, or any other lawfully protected status in every jurisdiction in which we operate.   We are committed to a diverse workforce that provides fair and equal opportunity for all employees and candidates.
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