Careers with Ethoca

At Ethoca, you’re applying for much more than a job. Where else are you going to get the opportunity to work with the most committed group of ecommerce business and technology innovators who are transforming the industry. We want the bold. We demand the best. And we’re committed to giving you the opportunity to make the contribution only you can make. Ethoca is a place where risk-takers thrive, where thought leaders excel and where challengers make us better. If you’re up to that challenge, find the role that’s made for you and let’s get started. The clock is ticking!

Customer Service Representative
Toronto, Ontario
Database/Application Engineer
Toronto, Ontario
Senior IT Production Operations Engineer
Toronto, Ontario
Accounts Payable Clerk
Toronto, Ontario
Director Business Process Improvement
Toronto, ON
DevOps Engineer
Toronto, ON
Software Architect
Toronto, ON
Senior HANA Development Engineer
Toronto, ON
SAP Business Objects / HANA Administrator
Toronto, ON
Performance Test Engineer
Toronto, ON
Software Developer In Test
Toronto, ON
Senior Product Manager
Toronto, ON or Austin, TX
Software Development Manager
Toronto, ON
Salesforce Administrator
Austin, TX
Front End Developer
Toronto, ON
Windows Systems Administrator
Toronto, ON

Customer Service Representative

Posted: August 16, 2016

Type: Full-time

Location: Toronto, Ontario

The Position:
 
To support our continued growth and success, we are seeking a rock solid Customer Service Representative who has excellent communication skills. Ideal candidate will provide top notch service and information to our corporate clients.
 
Your Challenge:
 
  • Establish and maintain profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met
  • Create a positive customer service experience by understanding and meeting customer needs quickly, professionally and accurately
  • Compile and maintain all required records, documents and salesforce entries for all communication with customers
  • Handle customer inquiries regarding the product – features and functionality, contract pricing, monthly invoicing
  • Run online demonstrations for all Ethoca products lines to new and existing customers
  • Solve problems with unique and outside-of-the-box solutions
  • Troubleshoot technical tickets
  • Deliver consistent superior service and interactions with all internal and external parties
  • Participate as a key team player by supporting team members and operations, as needed
  • Develop and maintain expertise on all systems and processes within the Customer Service/Sales environment
  • Liaise with internal departments regarding any and all issues that relate to the customer and advise the manager in a timely manner
  • Enter customer order forms and contracts into Salesforce
  • Handle cancellations, complaints and other issues in a timely manner
  • Other duties, as required
 
Here’s what you offer:
 
  • Post-secondary education in a business or related field
  • Several years previous experience in a call center/customer service environment servicing corporate clients
  • Bilingualism (French) considered an asset not a requirement 
  • The ability to work independently in a multi-tasking environment where attention to detail is a must
  • Excellent organization skills to prioritize work in a fast paced ever changing environment
  • Excellent communication skills, patience and the desire to exceed our customers’ service expectations
  • Proficiency in MS Office, especially Word & Excel
  • Knowledge of Salesforce is an asset
  • We will offer extensive in-house training to ensure that you have a strong understanding of our customer’s issues and requirements
  • Work schedule flexibility to ensure the Customer Service Department
Candidate Submission
 
Please forward your resume and a covering letter to Recruiting-ClientServices@ethoca.com with “Customer Service Representative” in the subject line.  We will only be contacting those individuals who we believe are the best potential fit with our requirements. You will also want to visit www.ethoca.com
 

At Ethoca, we welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, or any other lawfully protected status in every jurisdiction in which we operate.   We are committed to a diverse workforce that provides fair and equal opportunity for all employees and candidates. 

Ethoca's Connections
7 of 10

Top Online Merchants
Use Ethoca

4,750+

Merchants of All Sizes
Count on Our Services

Global

Network of Major
Card Issuing Banks