Careers with Ethoca

At Ethoca, you’re applying for much more than a job. Where else are you going to get the opportunity to work with the most committed group of ecommerce business and technology innovators who are transforming the industry. We want the bold. We demand the best. And we’re committed to giving you the opportunity to make the contribution only you can make. Ethoca is a place where risk-takers thrive, where thought leaders excel and where challengers make us better. If you’re up to that challenge, find the role that’s made for you and let’s get started. The clock is ticking!

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Manager, Business Process Improvement

Posted: April 28, 2017

Type: Full-time

Location: Toronto, Canada

Do you want to be part of an award-winning innovator that is shaking up the way online merchants and issuers around the globe combat fraud through collaboration?  Do you thrive in an environment that fosters your entrepreneurial spirit and encourages you to take charge of making improvements in your day-to-day role and resulting outcomes? If you’re excited about breakthrough ideas and delivering well beyond expectations, then Ethoca is the place for you. We have already proven ourselves with explosive growth across the largest global online merchants and banks and have a need to expand our team with challengers and thought leaders.  We will give you the freedom to innovate and the opportunity to thrive, but only great communicators, problem-solvers, collaborators and thinkers need apply. If that sounds like you, keep reading. 
The Immediate Opportunity:
Due to our rapid growth we are looking to accelerate and expand continuous improvement across our organization and develop a culture where continuous improvement becomes engrained in the way we operate.  Due to this growth, we’re looking for a Manager, Business Process Improvement to help play a key role in bringing together our operations, data and technology groups to truly understand the material issues facing the business and its operations and assist with developing appropriate solutions to existing and expected challenges.  
The Manager will help create an environment that promotes continuous improvement, reduces customer/staff pain points, and empowers employees to enhance the value we provide to our customers. The role is accountable to conduct research and analysis, generate ideas and identify business process improvement opportunities that would achieve significant productivity enhancements and customer satisfaction to the company. 
Your Challenge:
  • Lead engagements from initial research and analysis to implementation of value stream enhancements
  • Facilitate fact-finding interviews and brainstorming workshops with cross functional business partners to identify value-creation opportunities and solutions for the business
  • Collaborate with operations, data and technology groups to determine the root cause of issues facing the business and its operations and devise appropriate solutions to existing and expected challenges
  • Assist with developing a culture based on management by objectives, and accountability based on KPI’s
  • Be the change agent that motivates and empowers our employees to improve our operations and the way they work to positively impact our customers and partners
  • Build, manage and sustain effective working relationships and communications with executives, engagement team members, and business partners at various levels of the organization.
  • Impact and influence team participants gaining full support and engagement from team members and, stakeholders
  • Identify and work to remove barriers that hamper or prevent the successful attainment of process / productivity improvements 
Here’s what you offer:
  • 5+ years of experience in Consulting (internal or external) driving change within a technology-based/data exchange organization
  • Experience in payments/ fraud/ disputes would be an asset
  • Bachelor’s Degree, a MS or MBA would be considered an asset
  • Strong knowledge in business process design, diagnostic work, organizational design, change management, and project management.
  • Experience using Lean or Six Sigma is considered an asset
  • Strong attention to detail and commitment to producing high quality work
  • The right soft skills to bring together parts of the organization to devise innovative and collaborative solutions
  • The ability to demonstrate successful delivery of change initiatives within an organization
  • Proficient with Microsoft Office – PowerPoint, Excel, Visio
Please send your cover letter and resume to with the title “Manager, Business Process Improvement” in the subject line.
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