Careers with Ethoca

At Ethoca, you’re applying for much more than a job. Where else are you going to get the opportunity to work with the most committed group of ecommerce business and technology innovators who are transforming the industry. We want the bold. We demand the best. And we’re committed to giving you the opportunity to make the contribution only you can make. Ethoca is a place where risk-takers thrive, where thought leaders excel and where challengers make us better. If you’re up to that challenge, find the role that’s made for you and let’s get started. The clock is ticking!

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Senior Data Operations Engineer

Posted: October 11, 2017

Type: Full-time

Location: Toronto, ON

About Ethoca
At Ethoca, we believe that ecommerce should be about one thing: commerce. Fraud and chargebacks disrupt the payments ecosystem and prevent merchants and card issuing banks from focusing on what really matters – increasing sales and creating a great customer experience. Thankfully, our suite of services changes all that. 
Before Ethoca, merchants and issuers would identify thousands of confirmed fraudulent and disputed transactions in isolation on a daily basis. Unfortunately, they had no way to securely share this intelligence. Introduced in 2011, our flagship product – Ethoca Alerts – revolutionized the industry by closing this information gap and giving merchants an unprecedented opportunity to stop fraud and chargebacks before they happen.
Since that time our network has grown to more than 5,400+ merchants (including seven of the world’s top ten ecommerce brands) and 570 card issuers (14 of the top 20 in the U.S. and 9 UK Issuers, including 2 of the top 5) and shows no signs of slowing down. 
Founded in 2005, Ethoca is headquartered in Toronto, with regional offices in Austin, London, Phoenix, Paris and Melbourne.
To support our continued growth and success, we are seeking a Senior Data Operations Engineer (DBA) to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of Production Operations and work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca’s services. The role will focus on Ethoca’s scalability, security, availability and performance.
The ideal candidate will have a proven track record of operating production application databases in Software as a Service (SaaS) platforms, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.
  • Support highly available, highly secure, production application databases running on Linux 
  • Set standards and define detailed procedures
  • Perform daily monitoring and maintenance of all database systems
  • Be proactive and predictive, plan capacity and avoid potential problems with alerting
  • Carefully plan and execute migrations, software upgrades and application deployments
  • Using your experience, support product development and troubleshooting of Ethoca applications
  • Help shape the future of our technology platform and applications
  • Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
  • Participate in on-call shifts, our service runs 24/7
Required Skills and Experience:
  • 8+ years of Production Database Administration experience, with recent DB2 experience
  • 8+ years of experience with Linux/Unix
  • Computer Science or Engineering degree or equivalent experience
  • Database monitoring and performance tuning
  • Scripting and automation of tasks
  • Experience with backups, replication technologies, disaster recovery strategies, and business continuity planning
  • Security knowledge and experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)
  • "Cloud Native" database and data processing experience
  • Expert problem solver by applying problem analysis methodologies
  • Desire to learn new technologies, best practices and improve operational processes
  • Excellent communication skills, both written and verbal 
  • Outstanding knowledge of ITIL framework
Candidate Submission
Please forward your resume and a covering letter to with “Senior Data Operations Engineer” in the subject line. We will only be contacting those individuals who we believe are the best potential fit with our requirements. 
At Ethoca, we welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, or any other lawfully protected status in every jurisdiction in which we operate.   We are committed to a diverse workforce that provides fair and equal opportunity for all employees and candidates.
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