The Challenge with Chargebacks
Where do we start? There’s no love lost when it comes to chargebacks. Not only are they costly and painful for all parties in the payments ecosystem, they make for a miserable experience for customers and cardholders who must endure a confusing and stressful claims process. And it’s not just about cost: chargebacks come at the direct expense of acceptance and revenue, too. For merchants, that means lower sales and increased customer friction. For card issuers, it can mean that more good customers get turned away due to the high cost of recovering fraud losses.
How Ethoca Eliminates Chargebacks
Avoiding chargebacks – whether from genuine fraud, friendly fraud or customer disputes – is actually a piece of cake. Well, assuming you’re participating in a global network that allows card issuers and merchants to collaborate and share intelligence in real time. (Hint: that’s Ethoca.) Card issuer or merchant, we help you avoid the chargeback process altogether. We’ve built a set of rails for rich data exchange between merchants and card issuers that’s, in a word, revolutionary. It’s shockingly simple to take part and amazingly effective, too.
With our Eliminator product, we put extensive merchant data into the hands of card issuers, so chargebacks can be deflected before a claim is ever created. If needed, we then layer in our Ethoca Alerts product, which relies on confirmed fraud and customer dispute intelligence from our extensive network of card issuers. We send millions of these alerts to merchants every year, so they can provide an immediate refund to customers – avoiding the need for our card issuers to ever raise a chargeback. Quid Pro Quo – everyone is happy, except the fraudster (and we like it that way!).
Products to Help Merchants Eliminate Chargebacks
Reduce CNP fraud and chargebacks through merchant-issuer collaboration.
Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.
Products to Help Issuers Eliminate Chargebacks
Improve CNP fraud and dispute recovery through collaboration.
Put a stop to the poor cardholder experience that comes from false claims and disputes.
Case Study: Merchant Eliminates Chargeback with Ethoca Alerts
Friendly or otherwise, when fraud rises and chargebacks pile up, costs skyrocket and the customer experience deteriorates. Digital goods merchants also lose the high margin revenue they depend on. So, it’s no surprise that a leading digital goods platform contacted Ethoca looking for help. The use of their service was at an all-time high, but so was chargeback pain. They needed a way to cut costs and stop chargebacks. Thankfully, we had the solution.
WHAT IS A COLLABORATION NETWORK?
Still confused about how our network operates?
AWARD WINNING SOLUTIONS
Not to brag, but Ethoca Alerts is the most decorated fraud and chargeback solution in the industry.
QUESTIONS ABOUT ETHOCA?
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