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Case Studies & Resources

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Will Banking Apps Be the New Super Apps?

New research conducted by Aite-Novarica Group looks into global attitudes towards emerging banking app features, and what this means for issuers and merchants looking to make better digital connections with their customers. This survey of consumers looks into the growing desire for new features like managing refunds, subscriptions, and loyalty rewards directly in digital banking channels.

Length 24 pages
Merchant, Issuer
2023 Outlook Report

What does the new year hold for businesses looking to reduce their fraud and also create better experiences? Download our 2023 outlook report to discover four trends shaping the future of fraud-prevention, chargeback protection and omnichannel digital experiences. 

Length 25 pages
Merchant, Issuer
Digital Receipts are just the beginning

Download our research report, Digital Receipts: Unlocking the full potential of consumer engagement, created in partnership with Aite, to learn how issuers and merchant can leverage digital bank channels to create elevated and relevant experiences for consumers.

The findings explore how digital receipts can not only create better digital experiences, but also unlock more engagement opportunities with consumers that drive value for businesses.  

Length 8 pages
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Merchant, Issuer
Improving the Dispute Experience: Transparency Is Power

This research report created by Aite Group, sponsored by Ethoca, sheds light on the issue of transaction confusion and false claims caused by a lack of transaction clarity to cardholders. The findings are the result of in-depth research of banks, merchants, and over 1,000 consumers and reveal that cardholders have a strong appetite for digital solutions that provide greater insight into their purchases.

Length 28 pages
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Home Improvement Retailer Case Study

Despite a solid defensive foundation, fraud was increasingly chipping away at this retailer’s bottom line. They needed a new tool in their fraud fighting shop that would help them reduce current and future losses, increase sales and improve the customer experience.

Length 2 pages
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