Ethoca Alerts is a collaborative tool that connects merchants, acquirers and issuers together to share fraud and dispute data, enabling a faster dispute resolution process that reduces the need for chargebacks altogether.
Prevent more chargebacks
By sharing fraud and dispute data from issuers in near-real-time, Ethoca Alerts enables merchants to quickly respond to potential chargebacks by stopping order fulfillment, refunding the purchase, and effectively stopping the need for chargebacks altogether. For merchants and issuers alike, this speeds up the dispute process and not only gives customers a better experience, but also reduces the operational costs associated with chargeback management.
How does Ethoca Alerts work?
Benefits for merchants
Take action to stop the fulfillment of fraudulent orders before it’s too late
Eliminate chargebacks and reduce related costs
Reduce Future Fraud
Bolster fraud screening to identify future fraud
Customers no longer need to go through the long and frustrating chargeback process
Benefits for issuers
Reduce Chargeback Costs
Lower chargeback volume and processing costs
Recover Low-Value Losses
Reduce losses on low-value transactions normally written off
Resolve Disputes Faster
Deal with fraud and disputes within hours, instead of days or weeks
Enhance customer experience and satisfaction and reduce complaints
Read our latest chargeback research
Ethoca and PYMNTS.com teamed up to survey both consumers and merchants to learn more about the factors contributing to the recent surge in disputes, and how merchants plan to tackle them.