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How Does Friendly Fraud Impact False Declines?

Thursday, January 31, 2019

by Steve Durney

In his latest blog post, Steve Durney explains how friendly fraud impacts false declines.

Are Cardholders Being Taught to Engage in Friendly Fraud?

Thursday, January 31, 2019

by Steve Durney

Much of today’s friendly fraud is benign — meaning cardholders dispute purchases that show up on their card statements because they don’t recognize them. How the merchant’s name is listed on the statement may be confusing, or another household member could have made the purchase, unbeknown to the cardholder. Other cases are not so innocent: Unfortunately, incidents of hostile friendly fraud — where cardholders use various means to actively ‘game’ the system for their own benefit — are also on the rise.

Friendly Fraud Hurts Merchants, Issuers and Cardholders: Here’s How

Thursday, January 31, 2019

by Steve Durney

It may sound harmless, but “friendly fraud” (also known as false claims) is taking a serious toll on merchants’ and issuers’ bottom lines — and it’s hurting consumers, too.

Friendly fraud happens when cardholders report a card purchase as unauthorized even though they or another person in their household indeed made it. 

VCR: Dealing with the Demise of ‘Transaction Not Recognized’

Tuesday, September 11, 2018

by Mike Pullen

In his latest blog, Mike Pullen asks what the retirement of Visa Reason Code 75 (Transaction Not Recognized) means for merchants.

They’re Not Chargebacks Anymore: Understanding VCR’s New Terminology

Tuesday, September 4, 2018

by Mike Pullen

Mike Pullen outlines the major terminology changes brought on by Visa Claims Resolution and explains what it means for your business.

What is Visa Claims Resolution? 5 Things You Need to Know

Wednesday, August 29, 2018

by Mike Pullen

Visa Claims Resolution (VCR) went into effect in April 2018. Ethoca Dispute Specialist, Mike Pullen, gives us the lowdown on what changed and explains how its impacted the chargeback process.

How Does Friendly Fraud Vary Across Industries?

Tuesday, July 10, 2018

by Keith Briscoe

Friendly fraud — when cardholders dispute card purchases they or someone else in their household actually made — has become a significant cost burden to merchants and issuers. But while it’s increasing across industries, certain ones have been hit particularly hard.

How Can Home Improvement Retailers Improve Their Fraud Protection?

Monday, September 25, 2017

by Ethoca

The Home Improvement Industry is battling against fraud like never before. Why? Home goods, improvements and hardware are some of the fastest growing categories in ecommerce - and for good reason.

Fraudsters Love Consumer Electronics. How Can We Stop Them?

Monday, September 18, 2017

by Ethoca

Consumer electronics are a popular target for fraudsters. Handheld gadgets such as tablets, smartphones, toys and cameras are high in value and in high demand. Despite investing heavily in sophisticated defences to catch fraud and stop bad orders before they’re shipped, many consumer electronics merchants continue to suffer serious losses and rack up unacceptable costs.