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In the Media

Yesterday it was fraud. Today it’s false declines: collaboration’s latest challenge

Tuesday, February 27, 2018

As seen in the Paypers

In order to fight friendly fraud and drive acceptance rates, Julie Fergerson, SVP Industry Solutions, Ethoca, considers crucial the collaboration between merchants and issuers

Article: Rethinking Friendly Fraud in a Digital Age

Tuesday, February 6, 2018

As seen in PaymentsSource

Kate Fitzgerald from PaymentsSource talks to Ethoca CMO Keith Briscoe about friendly fraud and Ethoca's new solution - Eliminator. 

Article: The Many Faces of Friendly Fraud

Wednesday, January 17, 2018

As seen in The Paypers' "Web Fraud Prevention & Online  Authentication Market Guide 2017-2018"

To protect themselves from growing threats, merchants and issuers are implementing multi-layered fraud detection and prevention systems. Unfortunately, friendly fraud stems from a spectrum of behaviours that are challenging to detect; these are, after all, legitimate cardholder transactions that don’t look like typical ‘third-party’ fraud. Before merchants and issuers can start to get a handle on this problem, they need to better understand its many faces.

Article: How To Lead The Charge On Chargeback Change

Wednesday, December 27, 2017

As seen on

In an interview with Karen Webster, Julie Fergerson, SVP of Industry Solutions at Ethoca, discusses chargebacks and friendly fraud. 

Article: PSD2 and false declines: Turning a downward spiral on its head

Friday, December 15, 2017

as seen in Bobsguide

What do card issuing banks and eCommerce merchants share in common? The ever-growing burden of card-not-present fraud. Both sides respond with sophisticated arsenals of multi-layered fraud tools that aim to reduce losses, prevent damage to the customer relationship and control operational expenses. However, when turning down transactions banks often provide merchants with extremely vague “Do Not Honour” instructions. These are intended to protect customer privacy when attributed to insufficient funds or over limit scenarios, but also mask a huge problem: false declines.

Article: The Customer - Your Greatest Weapon Against Fraud

Tuesday, December 5, 2017

Banks employ myriad sophisticated tools to protect themselves from Card Not Present (CNP) fraud. Most recently, a plethora of AI companies have arrived on the scene with impressive capabilities that will result in real-time fraud detection improvements.

Article: How to address fraud in an integrated fashion across multiple channels

Friday, July 7, 2017

Interview with Ethoca CMO Keith Briscoe about the importance of collaboration when tackling fraud.

Article: Fraud and false declines - Fighting the downward spiral with collaboration

Friday, April 28, 2017

CNP fraud is a downward spiral of diminishing value and rising cost for all parties in the payments ecosystem. While card issuers and merchants both suffer acutely, it is cardholders who pay the ultimate price by enduring not only the painful chargeback and recovery process, but also the increasing likelihood of false declines.

Article: What’s the Scam? Protecting Airlines from CNP Fraud

Monday, August 15, 2016

by Stephanie Taylor – Low-Fare & Regional Airlines Magazine

The internet age has brought with it many positives, but industry leaders agree that things are now changing so fast that it's difficult to keep up with the vulnerabilities new technology creates. From the theft of airline miles to identity fraud, many sectors within and outside air travel are collaborating to mitigate the financial and reputational risks to airlines.

Article: Ethoca Fraud Fighting for Issuers/Merchants

Wednesday, April 20, 2016

As seen in The Nilson Report: April 2016 / Issue 1084

Merchants in 37 countries and issuers in 12 countries comprise the participants in Ethoca’s network, which gives merchants an early warning of possible fraudulent transactions as well as information about previously confirmed customer disputes.