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In the Media

Article: The Many Faces of Friendly Fraud

Wednesday, April 11, 2018

As seen in The Paypers

To protect themselves from growing threats, merchants and issuers are implementing multi-layered fraud detection and prevention systems. Unfortunately, friendly fraud stems from a spectrum of behaviours that are challenging to detect; these are, after all, legitimate cardholder transactions that don’t look like typical ‘third-party’ fraud. Before merchants and issuers can start to get a handle on this problem, they need to better understand its many faces.

Article: How Tweaks to Visa’s Chargeback Program Are Expected To Speed Up Resolutions

Monday, March 26, 2018

As seen in Digital Transactions

Visa Inc. is altering its chargeback-resolution program to condense the reason codes into four categories, amend the time to resolve a disputed transaction, and make other changes.

Article: Ethoca’s New Solution May Trim Mobile Payment Merchant Issues

Tuesday, March 20, 2018

As seen in paymentweek

For merchants who accept mobile payments, particularly the card-based ones, chargebacks can be a pretty big problem. Problem enough that Ethoca recently filled us in on its plan to put a serious damper on the chargeback concept: the innocuously-named Integrated Solution Suite.

Article: How To Battle The Friendly (And Not So Friendly) Fraudster? APIs, Rich Data And Collaboration

Monday, March 19, 2018

As seen in PYMNTS

Whether friendly fraud or genuine fraud, for merchants and card issuers, the impact is growing and comes with a host of negative consequences for the entire ecosystem — especially customers. Lost revenues and chargebacks. Friction. Bad customer experiences. And sometimes — in the case of friendly fraud — relationships severed altogether.

Article: Ethoca Launches Integrated Solution Suite To Eradicate 90 Percent Of Chargebacks

Friday, March 16, 2018

As seen in PYMNTS

Ethoca, a provider of collaboration-based technology solutions for credit card companies and online merchants, has announced the launch of its new Integrated Solution Suite.

Article: Anti-Fraud Specialist Ethoca Rolls out a Tripartite Defense Against E-Commerce Chargebacks

Friday, March 16, 2018

As seen in Digital Transactions

The rising problem of e-commerce fraud and related issues like false declines is prompting anti-fraud software companies to roll out solutions. On Thursday, Ethoca Inc. launched a new service with three lines of defense that the Toronto-based company says can potentially eliminate 90% of e-commerce chargebacks.

Article: Yesterday it was fraud. Today it’s false declines: collaboration’s latest challenge

Tuesday, February 27, 2018

As seen in the Paypers

In order to fight friendly fraud and drive acceptance rates, Julie Fergerson, SVP Industry Solutions, Ethoca, considers crucial the collaboration between merchants and issuers

Article: Rethinking Friendly Fraud in a Digital Age

Tuesday, February 6, 2018

As seen in PaymentsSource

Kate Fitzgerald from PaymentsSource talks to Ethoca CMO Keith Briscoe about friendly fraud and Ethoca's new solution - Eliminator. 

Article: Payments Ecosystem Readies For Visa’s New Chargeback Rules

Friday, February 2, 2018

As seen in PYMNTS

What you don’t know can, indeed, hurt you — especially when it comes to chargeback liability. The waters of transaction disputes are challenging even today, but as of April 15, 2018, things will get a little more challenging, at least for a while.

Article: How To Lead The Charge On Chargeback Change

Wednesday, December 27, 2017

As seen on

In an interview with Karen Webster, Julie Fergerson, SVP of Industry Solutions at Ethoca, discusses chargebacks and friendly fraud.