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In the Media

Fighting Against Fraud in the Digital Revolution

Wednesday, October 17, 2018

As seen in Capital One newsroom

Over  the course of 2018, Capital One has expanded its suite of digital tools to help  quickly detect fraud and empower customers. These tools include Ethoca Eliminator

VIDEO: Julie Fergerson Interview with AFP

Monday, August 27, 2018

Julie Fergerson, Senior Vice President of Industry Solutions for Ethoca, discusses how fraud has evolved since the early days of the Merchant Risk Council, of which she was a founding member. She also discusses the threat that so-called "friendly" fraud poses to merchants, and provides some tips that retailers can apply to reduce friendly fraud. 

Video: Keith Briscoe Interview with AFP

Thursday, June 7, 2018

Ethoca’s Keith Briscoe speaks on-camera with AFP, discussing the benefits of a layered approach to fighting friendly fraud and false declines.

Article: Is the GDPR Encouraging Phishing Scams?

Thursday, June 7, 2018

As seen in

Skillful criminals know how to use crowds — just ask anyone who has been pickpocketed in a subway station. Now that principle applies to Europe’s General Data Protection (GDPR) – at least according to one report.

Article: Is the War on Friendly Fraud Getting Harder to Win?

Monday, May 14, 2018

As seen in The Paypers

Recently, Ethoca’s Chief Marketing and Product Officer, Keith Briscoe wrote in-depth about the many faces of friendly fraud. In his article, he explained how damaging this problem is for merchants, issuers and customers alike – describing its costly impact on sales, customer experience and more. Unfortunately, thanks to a series of new rules and regulations, the fight against friendly fraud may have become a lot harder.

Article: GDPR & PSD2: A Silver Lining For Fraudsters?

Monday, April 30, 2018

As seen in

The General Data Protection Regulation (GDPR) goes into effect on May 25 of this year. Additionally, the strong customer authentication (SCA) mandated by the second Payment Services Directive (PSD2) goes into effect in September of 2019 — and yes, that too counts as “right around the corner.” Ethoca’s Keith Briscoe, chief marketing and product officer; Julie Fergerson, SVP industry solutions; and Corey Levin, general counsel touched on the salient points in a recent webinar with Karen Webster.

Article: The Many Faces of Friendly Fraud

Wednesday, April 11, 2018

As seen in The Paypers

To protect themselves from growing threats, merchants and issuers are implementing multi-layered fraud detection and prevention systems. Unfortunately, friendly fraud stems from a spectrum of behaviours that are challenging to detect; these are, after all, legitimate cardholder transactions that don’t look like typical ‘third-party’ fraud. Before merchants and issuers can start to get a handle on this problem, they need to better understand its many faces.

Article: How Tweaks to Visa’s Chargeback Program Are Expected To Speed Up Resolutions

Monday, March 26, 2018

As seen in Digital Transactions

Visa Inc. is altering its chargeback-resolution program to condense the reason codes into four categories, amend the time to resolve a disputed transaction, and make other changes.

Article: Ethoca’s New Solution May Trim Mobile Payment Merchant Issues

Tuesday, March 20, 2018

As seen in paymentweek

For merchants who accept mobile payments, particularly the card-based ones, chargebacks can be a pretty big problem. Problem enough that Ethoca recently filled us in on its plan to put a serious damper on the chargeback concept: the innocuously-named Integrated Solution Suite.

Article: How To Battle The Friendly (And Not So Friendly) Fraudster? APIs, Rich Data And Collaboration

Monday, March 19, 2018

As seen in PYMNTS

Whether friendly fraud or genuine fraud, for merchants and card issuers, the impact is growing and comes with a host of negative consequences for the entire ecosystem — especially customers. Lost revenues and chargebacks. Friction. Bad customer experiences. And sometimes — in the case of friendly fraud — relationships severed altogether.