In the Media
As seen in the Paypers
In order to fight friendly fraud and drive acceptance rates, Julie Fergerson, SVP Industry Solutions, Ethoca, considers crucial the collaboration between merchants and issuers
As seen in PaymentsSource
Kate Fitzgerald from PaymentsSource talks to Ethoca CMO Keith Briscoe about friendly fraud and Ethoca's new solution - Eliminator.
As seen in The Paypers' "Web Fraud Prevention & Online Authentication Market Guide 2017-2018"
To protect themselves from growing threats, merchants and issuers are implementing multi-layered fraud detection and prevention systems. Unfortunately, friendly fraud stems from a spectrum of behaviours that are challenging to detect; these are, after all, legitimate cardholder transactions that don’t look like typical ‘third-party’ fraud. Before merchants and issuers can start to get a handle on this problem, they need to better understand its many faces.
As seen on PYMNTS.com
In an interview with Karen Webster, Julie Fergerson, SVP of Industry Solutions at Ethoca, discusses chargebacks and friendly fraud.
as seen in Bobsguide
What do card issuing banks and eCommerce merchants share in common? The ever-growing burden of card-not-present fraud. Both sides respond with sophisticated arsenals of multi-layered fraud tools that aim to reduce losses, prevent damage to the customer relationship and control operational expenses. However, when turning down transactions banks often provide merchants with extremely vague “Do Not Honour” instructions. These are intended to protect customer privacy when attributed to insufficient funds or over limit scenarios, but also mask a huge problem: false declines.
Banks employ myriad sophisticated tools to protect themselves from Card Not Present (CNP) fraud. Most recently, a plethora of AI companies have arrived on the scene with impressive capabilities that will result in real-time fraud detection improvements.
Interview with Ethoca CMO Keith Briscoe about the importance of collaboration when tackling fraud.
CNP fraud is a downward spiral of diminishing value and rising cost for all parties in the payments ecosystem. While card issuers and merchants both suffer acutely, it is cardholders who pay the ultimate price by enduring not only the painful chargeback and recovery process, but also the increasing likelihood of false declines.
by Stephanie Taylor – Low-Fare & Regional Airlines Magazine
The internet age has brought with it many positives, but industry leaders agree that things are now changing so fast that it's difficult to keep up with the vulnerabilities new technology creates. From the theft of airline miles to identity fraud, many sectors within and outside air travel are collaborating to mitigate the financial and reputational risks to airlines.
As seen in The Nilson Report: April 2016 / Issue 1084
Merchants in 37 countries and issuers in 12 countries comprise the participants in Ethoca’s network, which gives merchants an early warning of possible fraudulent transactions as well as information about previously confirmed customer disputes.