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Find Out What Our Experts Have to Say

Looking for information on complicated topics affecting ecommerce around the globe? The following Ethoca whitepapers include the latest research, opinions and expert advice you need to stay one step ahead.

Merchant, Issuer
Improving the Dispute Experience: Transparency Is Power

This research report created by Aite Group, sponsored by Ethoca, sheds light on the issue of transaction confusion and false claims caused by a lack of transaction clarity to cardholders. The findings are the result of in-depth research of banks, merchants, and over 1,000 consumers and reveal that cardholders have a strong appetite for digital solutions that provide greater insight into their purchases.

Length 28 pages
The Faces of Friendly Fraud

This report takes a closer look at this threat by first explaining the spectrum of friendly fraud (false claims) and exploring whether merchants and issuers are in fact “training” cardholders to initiate disputes. It also examines the balancing act that merchants and issuers must navigate when trying to reduce friendly fraud, while also preserving important customer relationships. Lastly, it details how two companies are addressing the problem, and then outlines six best practices for controlling the damage.

Length 18 pages
Solving the False Declines Puzzle: Collaboration is Key

This paper explores the size of the false declines problem, explains the destructive impact on customers who are wrongly turned away, delves into why transactions are declined and reveals how the industry currently manages declines from both a card issuer and merchant perspective. It then presents some possible approaches to solving the problem, including several pilot programs that Ethoca currently has underway with card issuers and merchants.

Length 12 pages
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