Let's start with the basics
Ecommerce is complicated - but it doesn't have to be! To help you wrap your head around the basics, we've pulled together some resources that answer some of the most commonly asked questions.
Whether you're new to selling online, or an expert looking to refresh your memory, Ethoca's Payments 101 page is a great place to start!
- Why Would a Customer do a Bank Charge Back After They Got Their Goods?
- What are chargebacks?
- How do I fight chargebacks?
- What are representments?
- How do I win more representments?
- What is ecommerce / card-not-present fraud?
- How do I fight ecommerce fraud?
- What is friendly fraud?
- What is "transaction acceptance"?
- What are false declines?
- How do I stop false declines?
- How do I improve transaction acceptance?