SVP, Issuer Relations
As the SVP for Issuer Relations, Steve is responsible for expanding Ethoca’s financial institution customer base while cultivating our collaboration network by optimizing issuer clients contributions. Over a 20 year career in operations, technology and shared services at JP Morgan Chase & Co., Steve was a champion of innovation to maximize fraud prevention, dispute recoveries and cost reduction. He led groups for Fraud, Disputes and Collections that covered internal case management system design, large technology deployments, workforce management & capacity planning, self-service including SMS & email outreach, data infrastructure and off-shoring & near-shoring efforts. His experience in assessing and implementing a wide range of loss mitigation, cost efficiencies and process solutions is a key objective for his role in helping Ethoca clients.