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In the Media

Article: Payments Ecosystem Readies For Visa’s New Chargeback Rules

Friday, February 2, 2018

As seen in PYMNTS

What you don’t know can, indeed, hurt you — especially when it comes to chargeback liability. The waters of transaction disputes are challenging even today, but as of April 15, 2018, things will get a little more challenging, at least for a while.

Article: How To Lead The Charge On Chargeback Change

Wednesday, December 27, 2017

As seen on

In an interview with Karen Webster, Julie Fergerson, SVP of Industry Solutions at Ethoca, discusses chargebacks and friendly fraud. 

Article: The Customer - Your Greatest Weapon Against Fraud

Wednesday, December 20, 2017

As seen in International Banker

Banks employ myriad sophisticated tools to protect themselves from Card Not Present (CNP) fraud. Most recently, a plethora of AI companies have arrived on the scene with impressive capabilities that will result in real-time fraud detection improvements.

Article: PSD2 and false declines: Turning a downward spiral on its head

Friday, December 15, 2017

as seen in Bobsguide

What do card issuing banks and eCommerce merchants share in common? The ever-growing burden of card-not-present fraud. Both sides respond with sophisticated arsenals of multi-layered fraud tools that aim to reduce losses, prevent damage to the customer relationship and control operational expenses. However, when turning down transactions banks often provide merchants with extremely vague “Do Not Honour” instructions. These are intended to protect customer privacy when attributed to insufficient funds or over limit scenarios, but also mask a huge problem: false declines.

Article: Fighting The Friendly Fraud Fight

Tuesday, November 21, 2017

As seen in PYMNTS

In an interview with PYMNTS, Ethoca CMO Keith Briscoe said card-not-present (CNP) payments represent a “path of least resistance” for fraudsters. The shift in years past to Europay, Mastercard and Visa (EMV) cards with chips has eliminated many of the vulnerabilities from counterfeit cards presented by hackers at the register.

Audio: The Business Leadership Podcast - Dave Penny, CTO at Ethoca

Wednesday, November 8, 2017

As seen on IT World Canada

With more than 20 years of experience at the technological forefront of innovative software businesses, David Penny has held leading positions at Algorithmics, Electronics Workbench, Ceryx, and IBM Risk Analytics.

Article: How to address fraud in an integrated fashion across multiple channels

Friday, July 7, 2017

Interview with Ethoca CMO Keith Briscoe about the importance of collaboration when tackling fraud.

Article: Fraud and false declines - Fighting the downward spiral with collaboration

Friday, April 28, 2017

CNP fraud is a downward spiral of diminishing value and rising cost for all parties in the payments ecosystem. While card issuers and merchants both suffer acutely, it is cardholders who pay the ultimate price by enduring not only the painful chargeback and recovery process, but also the increasing likelihood of false declines.

Article: Ethoca And FICO Team Up To Fight Card-Not-Present Fraud

Wednesday, January 18, 2017

As seen in PYMNTS

Ethoca, the collaboration-based technology solutions company, announced Wednesday (Jan. 18) it inked a partnership with FICO, the analytics software company, in which card issuers using the FICO Falcon Fraud Manager will be able to connect to Ethoca’s Global Collaboration Network.

Article: Ethoca Plans To Improve Cardholder Dispute Resolution

Tuesday, October 4, 2016

As seen in PYMNTS

Ethoca, a provider of collaboration-based technology solutions for credit card companies and online merchants, announced a new partnership on Monday (Oct. 3) with Lean Industries, a dispute management software solution provider.

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