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Article: Ethoca’s New Solution May Trim Mobile Payment Merchant Issues

Tuesday, March 20, 2018

As seen in paymentweek

For merchants who accept mobile payments, particularly the card-based ones, chargebacks can be a pretty big problem. Problem enough that Ethoca recently filled us in on its plan to put a serious damper on the chargeback concept: the innocuously-named Integrated Solution Suite.

Article: How To Battle The Friendly (And Not So Friendly) Fraudster? APIs, Rich Data And Collaboration

Monday, March 19, 2018

As seen in PYMNTS

Whether friendly fraud or genuine fraud, for merchants and card issuers, the impact is growing and comes with a host of negative consequences for the entire ecosystem — especially customers. Lost revenues and chargebacks. Friction. Bad customer experiences. And sometimes — in the case of friendly fraud — relationships severed altogether.

Article: Anti-Fraud Specialist Ethoca Rolls out a Tripartite Defense Against E-Commerce Chargebacks

Friday, March 16, 2018

As seen in Digital Transactions

The rising problem of e-commerce fraud and related issues like false declines is prompting anti-fraud software companies to roll out solutions. On Thursday, Ethoca Inc. launched a new service with three lines of defense that the Toronto-based company says can potentially eliminate 90% of e-commerce chargebacks.

Article: Ethoca Launches Integrated Solution Suite To Eradicate 90 Percent Of Chargebacks

Friday, March 16, 2018

As seen in PYMNTS

Ethoca, a provider of collaboration-based technology solutions for credit card companies and online merchants, has announced the launch of its new Integrated Solution Suite.

Article: Yesterday it was fraud. Today it’s false declines: collaboration’s latest challenge

Tuesday, February 27, 2018

As seen in the Paypers

In order to fight friendly fraud and drive acceptance rates, Julie Fergerson, SVP Industry Solutions, Ethoca, considers crucial the collaboration between merchants and issuers

Article: Rethinking Friendly Fraud in a Digital Age

Tuesday, February 6, 2018

As seen in PaymentsSource

Kate Fitzgerald from PaymentsSource talks to Ethoca CMO Keith Briscoe about friendly fraud and Ethoca's new solution - Eliminator. 

Article: Payments Ecosystem Readies For Visa’s New Chargeback Rules

Friday, February 2, 2018

As seen in PYMNTS

What you don’t know can, indeed, hurt you — especially when it comes to chargeback liability. The waters of transaction disputes are challenging even today, but as of April 15, 2018, things will get a little more challenging, at least for a while.

Article: How To Lead The Charge On Chargeback Change

Wednesday, December 27, 2017

As seen on

In an interview with Karen Webster, Julie Fergerson, SVP of Industry Solutions at Ethoca, discusses chargebacks and friendly fraud. 

Article: The Customer - Your Greatest Weapon Against Fraud

Wednesday, December 20, 2017

As seen in International Banker

Banks employ myriad sophisticated tools to protect themselves from Card Not Present (CNP) fraud. Most recently, a plethora of AI companies have arrived on the scene with impressive capabilities that will result in real-time fraud detection improvements.

Article: PSD2 and false declines: Turning a downward spiral on its head

Friday, December 15, 2017

as seen in Bobsguide

What do card issuing banks and eCommerce merchants share in common? The ever-growing burden of card-not-present fraud. Both sides respond with sophisticated arsenals of multi-layered fraud tools that aim to reduce losses, prevent damage to the customer relationship and control operational expenses. However, when turning down transactions banks often provide merchants with extremely vague “Do Not Honour” instructions. These are intended to protect customer privacy when attributed to insufficient funds or over limit scenarios, but also mask a huge problem: false declines.