In the Media
VIDEO: The True Cost of Fraud to Travel Agents (Webinar Panel)
Featuring Ethoca's Trevor Clarke and a panel of experts, this discussion takes a deep dive into the tools, technology and best practices agents can leverage to fight fraud and protect their businesses.
VIDEO: Fight Fraud Through Collaboration (Webinar)
In this webinar, Ethoca's Keith Briscoe and Julie Fergerson explain how collaboration networks operate and outline the many benefits for airlines and travel agencies.
Fighting Against Fraud in the Digital Revolution
As seen in Capital One newsroom
Over the course of 2018, Capital One has expanded its suite of digital tools to help quickly detect fraud and empower customers. These tools include Ethoca Eliminator
VIDEO: Julie Fergerson Interview with AFP
Julie Fergerson, Senior Vice President of Industry Solutions for Ethoca, discusses how fraud has evolved since the early days of the Merchant Risk Council, of which she was a founding member. She also discusses the threat that so-called "friendly" fraud poses to merchants, and provides some tips that retailers can apply to reduce friendly fraud.
Video: Keith Briscoe Interview with AFP
Ethoca’s Keith Briscoe speaks on-camera with AFP, discussing the benefits of a layered approach to fighting friendly fraud and false declines.
Article: Is the GDPR Encouraging Phishing Scams?
As seen in PYMNTS.com
Skillful criminals know how to use crowds — just ask anyone who has been pickpocketed in a subway station. Now that principle applies to Europe’s General Data Protection (GDPR) – at least according to one report.
Article: Is the War on Friendly Fraud Getting Harder to Win?
As seen in The Paypers
Recently, Ethoca’s Chief Marketing and Product Officer, Keith Briscoe wrote in-depth about the many faces of friendly fraud. In his article, he explained how damaging this problem is for merchants, issuers and customers alike – describing its costly impact on sales, customer experience and more. Unfortunately, thanks to a series of new rules and regulations, the fight against friendly fraud may have become a lot harder.
Article: GDPR & PSD2: A Silver Lining For Fraudsters?
As seen in PYMNTS.com
The General Data Protection Regulation (GDPR) goes into effect on May 25 of this year. Additionally, the strong customer authentication (SCA) mandated by the second Payment Services Directive (PSD2) goes into effect in September of 2019 — and yes, that too counts as “right around the corner.” Ethoca’s Keith Briscoe, chief marketing and product officer; Julie Fergerson, SVP industry solutions; and Corey Levin, general counsel touched on the salient points in a recent webinar with Karen Webster.
Article: The Many Faces of Friendly Fraud
As seen in The Paypers
To protect themselves from growing threats, merchants and issuers are implementing multi-layered fraud detection and prevention systems. Unfortunately, friendly fraud stems from a spectrum of behaviours that are challenging to detect; these are, after all, legitimate cardholder transactions that don’t look like typical ‘third-party’ fraud. Before merchants and issuers can start to get a handle on this problem, they need to better understand its many faces.
Article: Ethoca’s New Solution May Trim Mobile Payment Merchant Issues
As seen in paymentweek
For merchants who accept mobile payments, particularly the card-based ones, chargebacks can be a pretty big problem. Problem enough that Ethoca recently filled us in on its plan to put a serious damper on the chargeback concept: the innocuously-named Integrated Solution Suite.