Near real-time fraud alerts help one retailer save millions by preventing chargebacks
A top five UK card issuer needed to find a solution to combat rising fraud attacks, eliminate chargebacks and reduce operational costs. Through Ethoca’s global card issuer-merchant collaboration network, the bank mitigated 31,304 chargebacks over a 13-month period and helped change the face of fraud in the UK.
Ecommerce fraud was negatively impacting the business of a top seven U.S. card issuer. Despite the use of sophisticated fraud tools, chargeback processing costs, operational expenses, losses from low value write-offs and transaction decline rates were all increasing. By leveraging Ethoca’s global merchant-issuer collaboration network, the bank was able to mitigate 78,148 chargebacks and recover $9,091,266 worth of fraud losses over a 13-month period.
Ethoca Alerts helped a leading tech retailer stop $24 million in fraud and chargebacks
Despite a solid defensive foundation, fraud was increasingly chipping away at this retailer’s bottom line. They needed a new tool in their fraud fighting shop that would help them reduce current and future losses, increase sales and improve the customer experience.
Friendly or otherwise, when fraud rises and chargebacks pile up, costs skyrocket and the customer experience deteriorates. Digital goods merchants also lose the high margin revenue they depend on. So, it’s no surprise that a leading digital goods platform contacted Ethoca looking for help. The use of their service was at an all-time high, but so was chargeback pain. They needed a way to cut costs and stop chargebacks. Thankfully, we had the solution.
easyJet takes fraud very seriously and runs a sophisticated fraud prevention strategy that includes the Accertify Interceptas Platform ® (now integrated with Ethoca Alerts). Unfortunately, fraudsters were still sneaking their way onto flights. That's when they contacted Ethoca.
With Ethoca Alerts, easyJet receives near real-time intelligence from card issuers around the world and keeps criminals grounded.
South African Airways, the national flag carrier and largest airline in South Africa, had a problem. Although they had a layered defense system in place, they were unable to confirm fraud with card issuers and had no way of verifying suspicious transactions. Torn between the possibility of fraud slipping through and insulting their loyal customers, they decided to take action and join the Ethoca Network.