Skip to main content

Case Studies

Collaboration Worked for Them, And it Can Work for You Too

Hundreds of card issuers and thousands of merchants of all sizes – from around the world – depend on the Ethoca Network to help them reduce card not present fraud, eliminate chargebacks, increase transaction acceptance and improve the customer experience.

Curious to hear about their results? Read our case studies.

Merchant Case Studies

South African Airways Case Study

South African Airways, the national flag carrier and largest airline in South Africa, had a problem. Although they had a layered defense system in place, they were unable to confirm fraud with card issuers and had no way of verifying suspicious transactions. Torn between the possibility of fraud slipping through and insulting their loyal customers, they decided to take action and join the Ethoca Network.

Length: 4 pages

COVER

easyJet Case Study

easyJet takes fraud very seriously and runs a sophisticated fraud prevention strategy that includes the Accertify Interceptas Platform ® (now integrated with Ethoca Alerts). Unfortunately, fraudsters were still sneaking their way onto flights. That's when they contacted Ethoca.

With Ethoca Alerts, easyJet receives near real-time intelligence from card issuers around the world and keeps criminals grounded.

Length: 4 pages

cover

Digital Goods Platform Case Study

Friendly or otherwise, when fraud rises and chargebacks pile up, costs skyrocket and the customer experience deteriorates. Digital goods merchants also lose the high margin revenue they depend on. So, it’s no surprise that a leading digital goods platform contacted Ethoca looking for help. The use of their service was at an all-time high, but so was chargeback pain. They needed a way to cut costs and stop chargebacks. Thankfully, we had the solution.

Length: 4 pages

cover

Home Improvement Retailer Case Study

Despite a solid defensive foundation, fraud was increasingly chipping away at this retailer’s bottom line. They needed a new tool in their fraud fighting shop that would help them reduce current and future losses, increase sales and improve the customer experience.

Length: 4 pages

cover

Electronics Retailer Case Study

Is there a way to put a stop to illegal online shopping sprees? That’s what a leading multinational retailer of technology products wondered after one too many fraudulent orders snuck through. They wanted a way to quickly stop bad orders and improve their fraud tools, without hurting sales and without breaking the bank. That’s when they decided to leverage merchant-issuer collaboration and add Ethoca Alerts to their arsenal of defenses.

Length: 4 pages

cover

Issuer Case Studies

US Card Issuer Case Study

Ecommerce fraud was negatively impacting the business of a top seven U.S. card issuer. Despite the use of sophisticated fraud tools, chargeback processing costs, operational expenses, losses from low value write-offs and transaction decline rates were all increasing. By leveraging Ethoca’s global merchant-issuer collaboration network, the bank was able to mitigate 78,148 chargebacks and recover $9,091,266 worth of fraud losses over a 13-month period.

Length: 4 pages

cover

UK Card Issuer Case Study

A top five UK card issuer needed to find a solution to combat rising fraud attacks, eliminate chargebacks and reduce operational costs. Through Ethoca’s global card issuer-merchant collaboration network, the bank mitigated 31,304 chargebacks over a 13-month period and helped change the face of fraud in the UK.

Length: 4 pages

 

cover