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Airline & Travel

Your Problems Don’t Take a Vacation – and Neither Do Our Solutions

Last minute bookings, high false decline rates, a high-value, time-sensitive product that’s nearly impossible to recover, tight margins – the airline and travel industry has unique and serious ecommerce problems. But this doesn’t mean you should batten down the hatches and turn away good customers. We bring a world of valuable intelligence right to your doorstep.

Powered by the world’s largest collaboration network of card issuers and ecommerce merchants, our solutions provide relief for the biggest problems faced by airlines, hospitality providers, car rental companies, cruise lines, online travel agencies and more. Say hello to Ethoca and leave fraud, chargebacks, false declines and more in your rear-view mirror.

What Problem Can We Solve for You Today?

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FIGHT FRAUD

When fraud strikes, recover your losses with ease.

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ELIMINATE CHARGEBACKS

They cost time and money. Let’s blow them away.

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INCREASE ACCEPTANCE

Don’t mistake customers for criminals – it hurts your bottom line!

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RECOVER REVENUE

It’s your revenue, let’s go get it back for you.

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IMPROVE EXPERIENCE

Less friction and frustration, more smiles and sales.

Powerful Products for Airline & Travel Merchants

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ETHOCA ALERTS

Reduce CNP fraud and chargebacks through merchant-issuer collaboration.

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ELIMINATOR

Eliminate chargebacks and recover revenue lost to 'friendly fraud' and customer disputes.

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ENHANCED REPRESENTMENTS

Fight chargebacks and get your money back faster than ever before.

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Case Study: South African Airways

South African Airways, the largest airline in South Africa, had a problem. Although they had a layered defense system in place, they were unable to confirm fraud with card issuers and had no way of verifying suspicious transactions. Torn between the possibility of fraud slipping through and insulting their loyal customers, they decided to take action and join the Ethoca Network.

Partnering with Ethoca has helped improve our fraud prevention and detection and we use it in conjunction with our existing screening processes. We now get alerts through in real time from issuers worldwide giving us more opportunity to cancel and refund fraudulent bookings and avoid the chargeback process completely.

Revenue Protection Lead, easyJet

$2,500,000

That's how much fraud an airline was able to stop in one year by joining the Ethoca Network. How much could you be stopping?

WHAT IS A COLLABORATION NETWORK?

Still confused about how our network operates?

AWARD WINNING SOLUTIONS

Not to brag, but Ethoca Alerts is the most decorated fraud and chargeback solution in the industry.

QUESTIONS ABOUT ETHOCA?

That's great, because we have loads of answers. Take a minute to learn more about how it all works.