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Ethoca Consumer Clarity

Ethoca Consumer Clarity™ provides rich merchant and purchase information to cardholders within their bank apps — and with financial institutions' call center and back-office staff.

Prevent disputes. Improve experience. 

By connecting merchants and issuers together, Consumer Clarity enables rich purchase information sharing – including clear merchant names, logos, geolocation data and even fully itemised receipts – to be shared via issuers' digital banking apps and back-office teams. This provides cardholders with multiple channels to get purchase information that helps reduce confusion that often leads to friendly fraud disputes, while also building a better customer experience. 

Clarity - Improve Experience

See Consumer Clarity in action

Consumer Clarity makes it easier to share rich purchase information with customers - either directly through their digital bank app or by providing issuer call center staff more detailed information. This includes details like clear merchant names and logos and even itemised digital receipts. Want to see how this works in action? Check out our demo now!

Let's go

 

 

Ethoca Consumer Clarity Product Demo Preview Image

Benefits for merchants

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Reduce Friendly Fraud

Provide purchase clarity to remove upfront confusion — eliminating invalid disputes

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Eliminate Revenue Loss

Eliminate unnecessary refunds and loss of revenue due to consumer purchase confusion

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Reduce Chargeback Fees

Avoid unnecessary chargebacks from friendly fraud and customer disputes

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Engage Consumers

Redirect disputes from issuer to merchant by providing clear merchant contact information

Benefits for issuers

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Eliminate Confusion

Remove transaction confusion up front — eliminating friendly fraud disputes

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Reduce Chargeback Costs

Avoid unnecessary chargebacks and write-offs from friendly fraud and customer disputes

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Improve Experience

Improve customer experience and satisfaction

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Resolve in One Call

Make dispute decisions correctly and quickly during initial call

How does Consumer Clarity work? 

Flow chart showing how Ethoca Consumer Clarity shares purchase information

 

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Read our latest digital receipts research

Ethoca and Aite-Novarica teamed up to conduct new research that explores value drivers for businesses to deploy digital receipts and potential obstacles, as well as the expectations of and ways in which consumers would like to leverage digital receipts.

Read more

Want to learn more about how Consumer Clarity can help your business?

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