![Person using phone to manage their digital banking app](/sites/default/files/styles/blog_thumbnail/public/images/thumbnails/Report%20cover%20image.png?itok=-QE_WVs8)
Consumers expect more from their digital experience. But why should merchants and issuers care? Not paying attention to consumers' changing attitudes can result in lost revenue, higher operating costs, and increased chargebacks and disputes. Our recent research with Datos uncovers some of the latest consumer attitudes around digital experience.