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Ethoca Alerts

Ethoca Alerts is a collaborative tool that connects merchants, acquirers and issuers together to share fraud and dispute data, enabling a faster dispute resolution process that reduces the need for chargebacks altogether.

Prevent more chargebacks

By sharing fraud and dispute data from issuers in near-real-time, Ethoca Alerts enables merchants to quickly respond to potential chargebacks by stopping order fulfillment, refunding the purchase, and effectively stopping the need for chargebacks altogether. For merchants and issuers alike, this speeds up the dispute process and not only gives customers a better experience, but also reduces the operational costs associated with chargeback management. 
 

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How does Ethoca Alerts work?

Flow chart of how Ethoca Alerts shares confirmed dispute information

 

Benefits for merchants

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Fight Fraud

Take action to stop the fulfillment of fraudulent orders before it’s too late

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Prevent Chargebacks

Eliminate chargebacks and reduce related costs

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Reduce Future Fraud

Bolster fraud screening to identify future fraud

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Improve Satisfaction

Customers no longer need to go through the long and frustrating chargeback process

Benefits for issuers

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Reduce Chargeback Costs

Lower chargeback volume and processing costs

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Recover Low-Value Losses

Reduce losses on low-value transactions normally written off

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Resolve Disputes Faster

Deal with fraud and disputes within hours, instead of days or weeks

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Improve Satisfaction

Enhance customer experience and satisfaction and reduce complaints

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Read our latest chargeback research

Ethoca and PYMNTS.com teamed up to survey both consumers and merchants to learn more about the factors contributing to the recent surge in disputes, and how merchants plan to tackle them.

Read more

Want to learn more about how Ethoca Alerts can help your business?

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