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Industry FAQ

You've Got Questions, We've Got Answers

The payments industry is a complex and confusing landscape. If you're new to it, or simply looking to brush up on what you already know, this is a good place for you to come. 

Below are some of the most frequently asked questions we get about ecommerce, fraud, chargeback and payments terms and concepts. 

Have questions you don't see listed? Reach out to us at any time. 

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Chargeback FAQ

Payments FAQ

  • What is an issuer?
  • What does card-not-present mean?

Fraud FAQ

  • What is friendly fraud?
  • What is card-not-present fraud?
  • What is first person first?