Retailers Organizing, On The Rise

WE ARE IN VIOLENT AGREEMENT!!!

The future success of security is dependent upon everyone collaborating through the sharing information about attacks and defenses. The Urban Institute’s Justice Policy Center report is bang on when they highlight the crime trend increasing as one of the fastest growing industries, and importantly how well it will continue to organize over the next five to 10 years.

Yes, ‘security managers need to do more collaborative work, sharing information about attacks and defenses’, as the report advises. There are, however, many around the world are already taking that advice by facing this harsh reality head-on, in full-force together – specifically by sharing information about attacks and defenses as the report highlights. The ones working together see it (i.e., crime) the same way the authors of the report do, in that everyone – except the criminals - stand to make the greatest gains in improving the quality and timing of intelligence and increasing the effectiveness of their jobs through the sharing of information and resources with each other.

It’s great to see continuing thought leadership and coverage on collaboration from the team at Dark Reading. We have enjoyed our conversations with them (specifically Kelly Jackson Higgins) about the efforts of the Global Fraud Fighting Community - we know our good work is of great interest to them and their readers. And now with Tim’s article and this report we have further proof that everyone already collaborating is heading in the right direction.

P.S. I must say that we hadn’t thought of the terms ‘honeypots’ and ‘honeynets’ to describe the central collection of data. We’ll throw that around the hive (aka community) to see if either ‘stick’.

Tahoe Gearing Up to Recruit New Members!

It’s so great to see our newest member Tahoe Mountain Sports getting the word out about the Community.

Nice to see it get picked up by the Outdoor Industry Association.

Thanks David!

Also, David shared some great insights in a video on the Community channel on YouTube. Watch embedded clip below, or use the link above to see it.

 

Elements of E-Commerce 2.0 are already here and now

Sarah Lacy raises some interesting points, however, I’d like to add one more.  Retailers have been evolving their e-commerce sites in one critical area that is making it more friendly for good customers — and more difficult for the bad customers.  And that area is fraud management, where behind the scenes (of all places), the 2.0 idea of social networking is being incorporated — in particular as part of the Global Fraud Fighting Community.

Retailers, airlines, gaming companies, banks, payment processors and fraud solution providers and many more, are collaborating by pooling their good and bad transaction experiences,and using that to do a better job of weeding out the bad guys and treating the good customers better. That may mean expedited service, no secondary checking, no requests for additional proof that you are who you say you area, faster order processing, and it most certainly means not telling good customers you don't want their business, so please shop somewhere else.

They (the retailers, airlines etc.) are now actually working together to solve the biggest problem of shopping online -- that no one knows who you are, and good customers and bad customers look the same to order processing software. By combining their knowledge, retailers can recognize "familiar" customers, even when they are shopping at your store for the first time. In effect, customers carry their positive track record with them, enabling online merchants to treat them accordingly.

We often forget that no matter how good a shopping site is, if the checkout experience is bad, that's the only thing a customer remembers. Making that process transparent, simple, convenient and fast is the flipside of a fraud detection service that employs social networking concepts to deliver a better overall result, as well as the lowest Total Cost of Fraud.

tekgems…there is a way!

tekgems commented on the heels of 2checkout.com joining the Community. I know there are probably a lot of merchants wondering if there is a way to leverage other merchants’ experiences through a central database.  Simple answer…there is.

Here’s the link to his post.

Watch a video of Kristin Dach, CFO of 2Checkout.com, discussing why she believes it takes a community of online merchants to work together to defeat fraud.

 

Click this link if you can't see the embedded video above.