card not present fraud management

 

Issuer Confirmed Fraud Alerts™ is the only way to get automated alerts fast from banks about confirmed cases of fraud specific to your business - in time to mitigate losses. Up to 73% of alerts catch fraud that previous screening missed. Get the new product sheet and learn more.


 CNP fraud

17 out of 20 top online retailers
love Ethoca

  "Great service to help us decrease chargebacks through quick action!"
  "I have been able to cancel or stop fraud orders because of the alerts I receive from Ethoca. They are reliable, I know I can trust that when they say that a transaction is fraud, it is really fraud. We have been able to cancel or stop fraud orders that we would not have seen otherwise. Please keep sending these alerts."
  "The fraud alerts have definitely helped us confirm fraudulent orders at a much higher rate."
  "The alerts are a time saver as no time is wasted on phone calls between bank and merchant. It is not uncommon that several phone calls involving voicemails may be involved regarding one fraud transaction. The action taken from the merchant can quickly be reported in return via email as well which also saves time and is very efficient. Transactions that are reported are noted as fraud per bank in [our] automated fraud prevention tool."
  "This service has been helpful and our fraud agents really love it."
  "...[we] can cancel the order and not let any product ship and therefore, no charge is made to the credit card. This reduces additional work at the merchant to set up return of merchandise as well as the bank and chargeback processing. If alerts are received after merchandise is shipped, it is still good practice to update the merchants negative database and helping identifying future fraud attempts with specific attributes (IP, email, address, phone, etc)."
  "[We are] currently a [large fraud detection company] user and we have been receiving reports from Ethoca for about 6 months. The reports are very accurate and timely. They have assisted us in preventing losses on 40% of the activity that was not caught by [large fraud detection company]."
  "We do such high volumes and were getting so many alerts, it was difficult to prioritize them, in addition to identifying the alerts we had already processed. With the queuing functionality, we can see at a glance which orders are the highest value and most recent, giving us the best chance of stopping the fraud in time. We can also easily tell whether each alert has been processed and the disposition reported. It makes everything about handling alerts more efficient."
  "1) It’s a quick alert, which also helps us the Merchant in being able to identify these un authorized accounts more quickly. Sometimes the cardholder will not contact us, so we don't know till several months down the road. With this quick notification, we are able to locate these transactions also stop the merchandise, which helps in both ends. 2) It is unique because as we have mentioned before, in that it notifies us exactly what is unauthorized. If we can locate this, the quicker we can try to stop shipments and cancel the transaction. Saving the merchant as well as the bank and the cardholder! 3) Our company has Evolved, but not all the time are we able to catch every fraud transaction. Chargebacks are costly, and time consuming for us to locate the transactions at times. We've even had customers surprised how fast we were able to catch these, but with the help of these alerts, we are able to accomplish this! This service provides unique value to our fraud detection team by giving us a heads up before it is too late to stop a fraud item from being sent. It is a very efficient tool I would recommend this tool to other card issuers!! Thanks!"

Sales Contact

Steve Frook, VP Sales
sales@ethoca.com
US/Canada: 866.215.2883
UK/Europe: +353.1.659.9484

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